Our core value is for you to be seen and be heard. And while we know our day-to-day feels uncertain, we are certain about the strength of the community we've built at S by Serena - online and IRL.
We are putting the health of our customers, team members, and warehouse employees first, and following the recommended guidelines from government authorities such as the CDC as we handle products and continue to ship out your orders.
We will be here to support your style needs through our website, email, and social. Please be aware that current restrictions may cause shipment delays to and from impacted areas. Reach out to us if you need assistance at email@example.com or DM us on our Instagram @serena and someone from our team will reach out to you.
S by Serena ships Monday through Friday, with the exception of U.S. bank holidays when the postal service is closed. Please allow 24-48 hours for order processing, after which you should receive a shipment notification by e-mail.
U.S. Standard Shipping
Standard flat rate shipping within the contiguous 48 states costs $6.95. Orders over $150 will receive free standard shipping within the continental United States. One exception is for customers who purchase a Signature S Logo Pin only; these orders will ship for free. A tracking number will not be provided with your purchase of a Signature S Logo Pin.
Standard flat rate shipping to Hawaii, Alaska, and U.S. Territories costs $14.95. Orders over $150 will receive reduced $6.95 shipping to these states and territories.
Once the shipping confirmation e-mail has been sent, your order will typically arrive within 5-7 days.
Standard international shipping is $17.95 and shipping times vary from country to country, but your order will typically arrive within 12-15 business days.
We do not offer expedited international shipping at this time. International orders over $350 will receive free standard international shipping.